Venmo SMS Payments Tips And Commands

Written under Product Team, Venmo SMS on October 13th, 2009 by kortina

On the main site, we just added a set of tips for sending and collecting money using Venmo SMS. If you login to the website as infrequently as I do (I only really use the SMS interface), you probably haven’t seen and won’t see these tips, so I figured I’d post them here as well.

These are the most popular Venmo SMS commands.

Send a text to (646) 863-9557:

BAL
To check your account balance.

Pay jenny $1 for good advice
To send money to a friend named “Jenny.”

$1 from (111) 111-1111 for coffee
To send an invoice to any phone.

Favs
To view your payments buddies.

Fav harish
To add Harish to your favs list.

HELP
For help on the go.

Addenda: We are keeping track of all the failed commands, and when we see enough people expect Venmo to behave a certain way, we adapt the system to their expectations. For example, the “$” is now optional, because it’s kind of inconvenient to type and people often leave it out.

Finally, we just want to add a thank you to everyone helping us test right now–you all are the ones defining the product, really. Our job is just to study how you are using Venmo, ask you questions, and respond to your needs. So please let us know when something doesn’t work as expected, when something is inconvenient, or when anything is not intuitive. As I said, we see a lot of things bubble up, but we also want to give attention to and understand all of the use cases and ways you want to use Venmo to simplify the way you pay for things.

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